If you have an emergency oustide of the above hours that can't wait until the surgery re-opens please dial 111. This will be dealt with by Primary care based at the Alexandra Hospital in Redditch.
Extended Surgery Hours
We offer a limited number of extended hours(early morning & late evening) appointments on a Monday and Tuesday for both Doctor and Practice Nurse. Please contact the Surgery for more information.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across Redditch and Bromsgrove.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable during normal surgery hours – when calling please ask for an extended access appointment and our Care Navigators will direct you to the most appropriate appointment.
CHANGE OF PERSONAL DETAILS
If you change your name, address or telephone number, please notify the surgery ASAP. Addresses can also be changed if you have registered for the on-line booking via the internet. Please click here.
If you are moving out of the area you will need to register with a new Doctors surgery local to you, please enquire with them about their registration policy.
Surgery 01527 595600
Fax 01527 69218
Health Visitor 01527 68090
Alexandra Hospital 01527 503030
The patient area in the surgery is all on one level enabling easy access for wheelchairs and patients with poor mobility.
All of the entrance doors are wide enough for wheelchairs and a disabled toilet is available.
There are two disabled parking spaces at the front of the surgery entrance.
We have a front doorbell that can be accessed if you require assistance.
If your hearing is of poor quality we have a hearing loop fitted at reception and portable devices for consultations are available.
The doctors consult at different times during each day and see patients by appointment only. The practice offers some late evening appointments once a week specifically for patients that are unable to attend due to work commitments.
If you are late for an appointment please inform the receptionist as the Doctor may not be able to see you due to seeing other patients that are already waiting.
If you are unable to keep an appointment, please notify the surgery so we can offer the appointment to someone else.
Visit requests are monitored by the on-call Doctor, who will assess the need for a visit and may encourage you to attend surgery if you able to. Please ensure that visit requests are made before 11.00am.
TRIAGE AND PHONE ADVICE
If you require an urgent appointment please phone before 11am, you will be added to the Duty Drs Emergency list for a telephone call back, they will either give advice or direct you to the appropriate Health Care Professional.
Test results can be given over the telephone, please call after a 11am if you wish to book a telephone consultation with a GP to discuss your results.
For reasons of confidentiality results will not be given to anyone other than the patient. Exceptions can be made with prior knowledge of patients permission.
We have Practice nurses and Health care assistants who work within the surgery can provide a full range of services in our well equipped treatment rooms. These include;
suture removal, dressings, smears, ECGs, ear syringing, immunisations, family planning.
This list is not exhaustive and if you are unsure whether you need to see the Doctor or Sister please enquire with Reception.
The Sisters also run various clinics that you can attend by making an appointment.
We encourage all women to have a smear. The Health Authority runs a comprehensive recall system where they will also notify patients of their result.
If you have not had a smear recently please speak to the receptionist who will arrange an appropriate appointment. Please click for more info: Cervical Screening
We offer a full range of family planning services. this can be discussed in full confidentiality during an appointment with Sister or a Doctor, during your consultation your prescription can be renewed as well.
Our Practice Sisters are available by phone to give advice.
EMERGENCY CONTRACEPTION is available please ask for an urgent telephone appointment with Sister or a Doctor. CERTAIN CHEMISTS WILL ALSO DISPENSE EMERGENCY CONTRACEPTION WITHOUT A PRESCRIPTION (They may charge a small fee so please check with the chemist first).
The phlebotomists are available every morning and certain afternoons to take blood tests requested by the doctor, we also offer early morning blood tests-( please refer to above ext hours appointments for details).
NAMED ACCOUNTABLE GP
From 1st April 2014, the practice was required under the terms of the GP contract to ensure all patients aged 75 and over were allocated a Named Accountable GP. From 1 April 2015 this was extended to all registered patients in the practice. Your Named Accountable GP will be the named doctor you are registered with. If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery.
Having a named GP does not prevent you seeing any other doctor in the practice and you should continue to book appointments as you normally would. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor. If you do wish to express a preference please let the receptionist know and we will try to accommodate your request. If you do not hear back from the practice we can confirm this change will be made.